▪ 30-Day Return Period: You can return your FURRYBEN gear within 30 days for a full refund.
▪ Condition of Returns: Gear must be in new condition with original packaging. A $10 restocking fee applies to used, dirty, or damaged items.
▪ Exceptions: After 30 days, we do not offer refunds or exchanges, even for unused items. Size or color changes are only possible if the original option was discontinued. Personalized products are non-refundable but can be repaired.
FURRY CARE+ Repair Program
Accidents happen, and gear can get worn out. That’s why we offer the FURRY CARE+ Repair Program to breathe new life into your pet’s favorite items. Here’s how it works:
▪ Start the Process: Send your gear to us for repair. We’ll cover the cost of the repair and shipping it back to you, but you’ll need to cover the cost of sending it to us.
▪ Quick Turnaround: We aim to process repairs within two weeks of receiving your gear.
FURRYBEN's Commitment to Keeping Adventures Alive
FURRY CARE+
At FURRYBEN, we know that your pet's gear is more than just equipment—it's part of your shared adventures. We understand that playtime can sometimes be tough on your favorite items, which is why we’ve created our unique Repair Program. We see each tear, chew mark, and worn spot as a badge of the adventures you've shared, not just damage.
Our Promise to You:
Simply send your well-loved FURRYBEN gear back to us, and we'll breathe new life into it, readying it for many more adventures to come.
Why Choose Repair?
By opting to repair rather than replace, you're not only preserving your favorite gear but also contributing to our sustainability efforts. Together, we can extend the life of your pet's beloved accessories, ensuring the adventures continue and the memories grow.
Register your product today to take advantage of FURRY CARE+ and our Repair Program, and keep exploring with confidence knowing that FURRYBEN has your back.
Keeping Adventures Hassle-Free
EASY RETURN & EXCHANGE
We understand that finding the perfect fit for your furry friend online can be a bit challenging. To make sure you and your pet are completely satisfied with your purchase, FURRYBEN offers a hassle-free 30-day return and exchange policy.
How It Works:
Order with Confidence: Not sure about the size? Order both sizes, and return the one that doesn’t fit. We want to make sure your pet gets the perfect fit without the guesswork.
Condition of Returns: While we encourage you to try the gear on your pup, we ask that returned items are in new condition. If the gear is damaged or dirty, a $10 restocking fee will apply.
Repair Program
Accidents happen, and playtime can get rough. At FURRYBEN, we believe in giving your well-loved gear a second life. Our FURRY CARE+ Repair Program is here to restore your items, whether they've been chewed, torn, or worn. These marks are stories of your adventures together, not just signs of damage.
How We Help?
Send it Back: Simply send your item back to us, and we’ll fix it up, ensuring it's ready for more adventures.
Sustainability Commitment: Choosing repair over replacement not only saves your favorite gear but also supports our commitment to sustainability. Let’s extend the life of your pet’s favorite accessories together, keeping the adventures going and the memories coming.
WE'RE HERE TO HELP
Questions?
Have a question that isn't in our Help Center? Send us an email and we'll get back to you as soon as possible.